WHILL Recalls WHILL Personal Electric Vehicles Due to Crash and Injury Hazards
Product Recall Details
| Product Name | WHILL Personal Electric Vehicles, Model Ci |
|---|---|
| Recall Date | September 9, 2020 |
| Number of units affected | About 1,160 |
| Description | This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors. |
| Manufacturer | WHILL, Inc. (Japan), of Japan |
| Retailer(s) | Online at spinlife.com, scootaround.com, accessnsm.com and topmobility.com and other online retailers from November 2017 through September 2019 for about $4,500. |
| Hazard | The vehicle’s control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards. |
| Available Remedy | Replace Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad. |
Who to Contact if You Own This Product
WHILL toll-free at 844-699-4455, email at na.team@whill.inc or online at https://whill.us/ and click on “Contact” and then “Support” for more information.